Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Rowsh platform, including our website, web application, desktop application, mobile application, public links (such as booking links and forms), and all associated services (collectively, the “Service”). The Service is provided by Rowsh (“Rowsh,” “we,” “us,” or “our”), based in Pakistan. By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If your organization has executed a separate enterprise agreement, order form, or Data Processing Agreement, that document takes precedence where it explicitly differs.

1. The Service

Rowsh is a unified workspace for team collaboration and operations, organized into spaces — focused areas that give each team or function its own home. The Service includes features and modules that may be enabled or configured depending on your plan, your spaces, and administrative settings:

• Spaces & Work OS — multiple spaces within one workspace, each with its own home, navigation, and enabled modules, plus a space switcher and per-space role-based access.
• Projects & Task Management — Kanban boards, list and timeline views, subtasks, dependencies, custom fields, time tracking, portfolios, and project analytics.
• Team Chat & Calls — channels, direct messages, threaded replies, reactions, file sharing within conversations, and voice/video calls. We do not record the audio or video content of calls.
• Calendar & Scheduling — event management, recurring events, public booking links, weekly availability, and reminders.
• Files & Documents — file uploads, previews, version history, and folder organization on S3-compatible storage.
• Notes & Whiteboards — collaborative documents, notes, and visual whiteboard canvases.
• Approval Workflows — multi-step approval chains with comments and version tracking.
• Goals & OKRs — goal setting, key-result tracking, and progress calculation from linked projects.
• Automations — automation rules with triggers, conditions, actions, and execution logging.
• Reports & KPIs — custom reports over tasks, approvals, projects, and time tracking, plus KPI dashboards.
• Forms — public and internal intake forms with field validation, conditional logic, file uploads, receipts, notifications, spam protection, and CSV export.
• Business modules — HR & hiring, CRM & deals, Helpdesk & ticketing, Marketing content planning, and Operations (SOPs, vendors, assets), available within spaces.
• AI-Powered Features — AI Copilot, task suggestions, summaries, document Q&A, and daily briefings.

The set of features and limits included in each plan is described on our pricing page at the time of purchase. We continuously improve the Service and may add, change, or retire features. Some features may be offered as previews or betas and may change or be withdrawn. We will make commercially reasonable efforts to notify you of material changes that may affect your workflow.

2. Accounts & Eligibility

• You must be at least 16 years old to create an account.
• You must provide accurate and complete registration information and keep it updated.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account. We recommend enabling multi-factor authentication.
• If you invite users, guests, or external participants to your environment, or publish booking links or forms, you are responsible for their use of the Service and for ensuring compliance with these Terms.
• Each customer environment has an Owner who holds ultimate administrative authority. Ownership can be transferred to another member but cannot be abandoned.

3. Spaces, Roles & Permissions

The Service uses spaces and a role-based permission model:

• Owner — full administrative control, billing management, and the ability to delete the workspace.
• Admin — workspace and space configuration, user management, and access to audit logs, subject to workspace settings.
• Member — access to assigned spaces, projects, tasks, channels, records, and files within their permission scope.
• Viewer — read-only access to shared content.
• Guests — limited participants (for example, guest chat, guest call attendees, form submitters, or people booking through a public link) who access only what you share with them.

Space membership, module visibility, and project visibility (public to a space or private to specific members) are configurable. You are responsible for configuring spaces, roles, and visibility appropriately for your organization.

4. Acceptable Use

You agree not to misuse the Service. Prohibited activities include:

• Violating applicable laws, regulations, or third-party rights, including intellectual property and privacy rights.
• Attempting unauthorized access to other workspaces, spaces, accounts, or systems.
• Uploading malware, viruses, or malicious code, including through file uploads or form submissions.
• Distributing spam, phishing, or deceptive content through chat, tasks, booking links, forms, helpdesk intake, or any other module.
• Harassing, threatening, or abusing other users, guests, or requesters.
• Using public forms or booking links to collect data unlawfully or without a valid basis, or to solicit sensitive information you are not authorized to process.
• Overloading infrastructure beyond fair use consistent with your plan tier, or circumventing usage limits.
• Reverse-engineering, decompiling, or attempting to extract the source code of the Service.
• Using AI features to generate unlawful content or content that violates these Terms.
• Reselling or sublicensing access to the Service without our written consent.

We may suspend or restrict accounts that violate these Terms, with notice when feasible. Where content or conduct creates legal exposure or risk to other users, we may remove content or act without prior notice.

5. Customer Content & Data Ownership

• Your content, your rights. You retain all intellectual property rights to content you and your team create, upload, or store in Rowsh — including tasks, messages, files, notes, whiteboards, comments, approvals, goals, deals, tickets, candidates, form submissions, and all other organizational data.
• Limited license to us. You grant Rowsh a limited, non-exclusive, worldwide license to host, process, transmit, and display your content solely as needed to provide, secure, and improve the Service.
• AI processing. When you use AI features, relevant content may be sent to AI providers (currently OpenAI, or self-hosted models where configured) to generate responses. We do not use your content to train AI models.
• Data export. You may export data using in-app export tools where available (for example, CSV export of form submissions and reports), or request a copy before your subscription ends.
• Responsibility. You represent that you have the necessary rights to upload and share all content in Rowsh, including client and third-party materials and personal data collected through forms and booking links, and that your use of the Service complies with applicable law.

6. Data Processing

Where you use the Service to process personal data of third parties (for example, contacts in CRM, candidates in HR, requesters in Helpdesk, or respondents to forms and booking links), you act as the controller of that data and Rowsh acts as your processor, processing it on your instructions to provide the Service. Our handling of personal data is described in our Privacy Policy. Customers with specific contractual data-protection needs may request a Data Processing Agreement and a current list of subprocessors via our contact page.

7. Plans, Billing & Renewals

• Plans. Available plans, their features, and their limits (which may include users, projects, storage, and spaces) are described on the pricing page at the time of purchase. A free plan may be offered with a subset of features; free plan limits may change.
• Billing. Paid plans are billed in advance as described at the time of purchase. Payments are processed by third-party payment processors (currently Stripe and JazzCash) through their hosted checkout; we do not store your full payment details.
• Price changes. We may change plan pricing. Price changes take effect at your next renewal, and we will notify you in advance of any increase.
• Taxes. Prices are stated exclusive of applicable taxes unless otherwise noted. You are responsible for applicable taxes based on your location and tax status.
• Non-payment. If payment fails or a subscription lapses, we may suspend access after reasonable notice. Customer data is retained for a grace period so you can renew or export, after which it may be permanently deleted.
• Refunds. Except where required by law, payments are non-refundable. Refund requests submitted shortly after purchase may be reviewed in good faith on a case-by-case basis.
• Cancellation. An owner can cancel a card subscription from billing settings. Unless the cancellation screen states otherwise, paid access continues through the end of the current billing period and automatic renewal then stops. Canceling the subscription does not itself delete the environment or its data.

8. Service Availability & Support

• We strive to maintain high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible.
• Support is available via our contact page. Response times may vary by plan tier and support scope.
• We perform regular encrypted backups to protect against data loss, but you are responsible for maintaining your own copies of critical data via export.

9. Third-Party Services & Integrations

The Service relies on and integrates with third-party services such as payment processors, cloud hosting and storage providers, email delivery, real-time calling infrastructure, bot-protection providers, and AI model providers. Your use of a third-party service through Rowsh is subject to that provider's own terms and privacy policy. We are not responsible for the availability, accuracy, or practices of third-party services, and an integration may stop working if the third party changes or discontinues it.

10. AI Features Disclaimer

AI-generated output can be inaccurate, incomplete, or misleading. AI features are provided as a productivity aid; they do not constitute professional, legal, financial, or other advice, and you are responsible for reviewing AI output before relying on or acting on it. AI feature availability may depend on your plan and on third-party providers.

11. Intellectual Property

The Service, including its design, code, branding, documentation, and all related intellectual property, is owned by Rowsh. These Terms do not grant you any rights to our trademarks, logos, or branding. You may not copy, modify, distribute, or create derivative works from the Service without prior written consent. If you send us feedback or suggestions, we may use them without obligation to you.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available” to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or available at all times, or that it will meet your specific requirements.

13. Limitation of Liability

To the maximum extent permitted by law, Rowsh's total aggregate liability for all claims arising from or related to the Service is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to the claim (or, for free plans, a nominal amount). We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business opportunities, even if advised of the possibility. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnification

You will indemnify and hold harmless Rowsh and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service in violation of these Terms or applicable law, or your violation of third-party rights, including claims relating to data you collect through forms, booking links, or other public-facing features.

15. Termination

• By you. You may stop using the Service and delete your account at any time. Owners may delete the entire environment, which permanently removes associated data after the retention period described in our Privacy Policy.
• By us. We may suspend or terminate access for material breach of these Terms, legal requirements, extended non-payment, or risk to the platform or other users. We will provide notice when feasible.
• Effect of termination. Upon termination, your right to use the Service ceases. We will retain your data for a reasonable period to allow export, after which it will be permanently deleted in accordance with our Privacy Policy. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) survive termination.

16. Privacy

Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect data. By using the Service, you acknowledge that you have read and understood them.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you via in-app notification or email before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you should export your data and stop using the Service before the effective date.

18. Governing Law & Disputes

Unless your enterprise agreement specifies otherwise, these Terms are governed by the laws of Pakistan, and any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Pakistan. Both parties agree to attempt good-faith resolution before initiating legal proceedings. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control.

19. Contact

For questions about these Terms, billing, or contractual matters:

• Use the Contact page on our website.
• Email us at team@rowsh.com.
• Company: Rowsh, Pakistan.