Version of September 6, 2026. These Terms form a contract between ROWSH LTD, trading as Rowsh, and the business or organisation accepting them ("Customer", "you"). ROWSH LTD is a private limited company registered in England and Wales under company number 17352462, with registered office at 350 Abbey Hey Lane, Abbey Hey, Manchester, England, M18 8RP.
1. Business use and authority
Rowsh is offered for business and professional use, not personal or household use. You confirm that you are acting wholly or mainly for business purposes and, if accepting for an organisation, that you can bind it. If Rowsh expressly agrees to supply a consumer, nothing in these Terms limits rights that cannot lawfully be excluded.
2. The agreement
These Terms, the Acceptable Use Policy, the Data Processing Addendum where applicable, the checkout disclosure or order form, and any signed enterprise terms make up the agreement. A signed order form or enterprise agreement prevails to the extent it expressly conflicts with these online Terms.
3. The Service and workspaces
The "Service" includes Rowsh's websites, hosted workspace, applications, APIs, documentation, and related support. It provides a multitenant business workspace with configurable modules. Features, availability, usage limits, integrations, and support depend on the active plan and deployment. Customer appoints workspace administrators who control users, roles, access, settings, exports, integrations, and organisational decisions. Customer is responsible for administrator choices and activity under its accounts.
4. Accounts and security
You must provide accurate information, protect credentials, use available security controls appropriately, keep contact and billing details current, and promptly report suspected compromise. Accounts are personal to the assigned user and may not be shared. Rowsh may verify identity or authority before sensitive account, billing, export, or deletion actions.
5. Customer Content
As between the parties, Customer retains ownership of content submitted to its workspace. Customer grants Rowsh and its contracted providers a nonexclusive, worldwide, limited licence to host, copy, transmit, display, technically format, and otherwise process Customer Content only to provide, secure, support, and improve the Service, follow Customer instructions, and comply with law. Customer confirms that it has the rights, lawful bases, permissions, and notices needed to submit and direct processing of that content. Customer must maintain appropriate independent copies of content it cannot afford to lose and use available export functions before access ends; Rowsh does not provide an archival or records management service unless a signed order expressly says so.
6. Acceptable use and sensitive data
You must follow the Acceptable Use Policy. Do not submit data subject to special legal or industry requirements unless Rowsh has expressly agreed in writing to the required configuration and obligations. Rowsh is not a substitute for legal, medical, accounting, employment, or other professional judgement.
7. AI features
AI output may be incomplete, inaccurate, or inappropriate. Customer must review output before relying on it, especially for decisions affecting people, rights, finances, safety, employment, or legal obligations. AI features process only context supplied or made available through authorised product paths. Provider choice and data treatment depend on the actual deployment, the Privacy Notice, the Subprocessor List, and applicable order documents. Output may not be unique, and Rowsh does not warrant that it is error free or noninfringing.
8. Third party services and integrations
Customer may direct Rowsh to connect third party services. Those services are governed by their own terms and privacy practices. Rowsh is not responsible for third party systems, changes, outages, or handling outside Rowsh's control. Customer authorises the data exchange needed for enabled integrations and must manage provider credentials and permissions securely.
9. Fees, taxes, billing, and renewal
Customer will pay the price, currency, billing interval, and applicable taxes shown before checkout or in an order form. A Stripe subscription renews for the disclosed interval until an authorised administrator cancels it before the next renewal date. A JazzCash purchase is prepaid for the disclosed period and does not renew automatically unless the checkout expressly says otherwise. Rowsh may use a payment provider to collect fees and may restrict paid features after a failed or overdue payment following applicable notice. Customer is responsible for transaction taxes, duties, and withholding that apply to its purchase, other than taxes on Rowsh's income. Prices exclude VAT and similar taxes unless the checkout, invoice, or order form expressly states that they are included.
10. Cancellation and refunds
Cancellation stops future renewal and normally leaves access available through the paid billing period. Refunds, billing corrections, and any nonwaivable cancellation right are governed by the Refund & Cancellation Policy and the controlling order form.
11. Service changes and availability
Rowsh may improve, add, change, or retire features to maintain security, comply with law, respond to provider changes, or develop the product. We will use reasonable efforts to give advance notice where a material change substantially reduces paid core functionality, unless urgency or law prevents notice. No service level commitment applies unless a signed document states one.
12. Suspension, termination, and data handling
Rowsh may proportionately suspend access where reasonably necessary to address a security risk, unlawful or abusive use, nonpayment, a provider or legal requirement, or material breach. Where practical, we will provide notice and an opportunity to cure. Either party may terminate as permitted by the billing disclosure, order form, or these Terms, including for an uncured material breach after reasonable written notice. After termination, Customer should use supported export paths within any stated access window. Return, deletion, legal preservation, and backup treatment follow the agreement and applicable DPA.
13. Confidentiality
Each party will protect the other's nonpublic information using reasonable care, use it only for the agreement, and disclose it only to people and providers who need it and are required to protect it. Confidentiality does not cover information independently developed, lawfully received without restriction, public without breach, or required to be disclosed by law after any legally permitted notice.
14. Intellectual property and feedback
Rowsh and its licensors retain rights in the Service, software, design, documentation, and related technology. Except for the access rights granted by the agreement, no rights are transferred. If you provide feedback, Rowsh may use it without restriction or payment, provided doing so does not identify Customer or disclose Customer Content.
15. Warranties and disclaimers
Each party warrants that it has authority to enter the agreement. Except for an express commitment in the agreement, the Service is provided on an "as available" basis. Customer is responsible for deciding whether the Service, its configuration, and its outputs meet Customer's requirements. To the maximum extent permitted by law, Rowsh disclaims implied warranties and conditions relating to satisfactory quality, fitness for a particular purpose, noninfringement, uninterrupted availability, and error free operation. Any term implied by law is excluded only to the extent it may lawfully be excluded.
16. Liability
To the maximum extent permitted by law, and only to the extent reasonable under the Unfair Contract Terms Act 1977 where it applies, Rowsh is not liable for indirect or consequential loss, or for loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data. Subject to the exceptions below, Rowsh's total aggregate liability arising out of or relating to the agreement, the Service, or Customer's use will not exceed the greater of GBP 100 and the fees paid or payable by Customer for the affected Service during the twelve months immediately before the first event giving rise to liability.
These exclusions and caps apply to all causes of action and all related events and claims in the aggregate. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Customer's payment obligations, breach of the access and use restrictions, and indemnity obligations are not subject to the cap above. Statutory powers of regulators and statutory rights of individuals under data protection law are not restricted; as between Rowsh and Customer, contractual data protection claims remain subject to this section to the extent the law permits.
17. Indemnity
Customer will defend and indemnify Rowsh and its officers, personnel, and suppliers against third party claims, damages, costs, and reasonable legal fees arising from Customer Content, Customer's unlawful or unauthorised use, Customer's breach of the Acceptable Use Policy, or Customer's material violation of the agreement. For a third party claim that the unmodified paid Service infringes an intellectual property right, Rowsh may procure continued use, modify or replace the affected part, or terminate it and refund prepaid fees for the unused period. Those steps are Customer's exclusive contractual remedy for such a claim, subject to liability that cannot lawfully be limited. The protected party must give prompt notice, reasonable cooperation, and control of the defence; no settlement may admit the protected party's fault or impose a nonmonetary obligation on it without written consent.
18. Legal compliance
Each party will comply with laws applicable to its performance, including applicable data protection, antibribery, export control, and sanctions requirements. Customer remains responsible for the lawfulness of its use, industries, users, communications, employment decisions, records, and Customer Content.
19. Governing law and disputes
These Terms and any noncontractual obligations arising from them are governed by the laws of England and Wales. The parties will first attempt in good faith to resolve a dispute through written notice and business discussion. Subject to nonwaivable law and any signed dispute clause, the courts of England and Wales have exclusive jurisdiction. Mandatory consumer jurisdiction rights remain unaffected where they apply despite the business use restriction above.
20. Notices and changes
Operational notices may be delivered in the Service or by email to the workspace contact. Legal notices to Rowsh may be sent to team@rowsh.com and the registered office above. Rowsh may update these Terms prospectively. Material contractual updates will be presented to authorised workspace administrators through the versioned in product acceptance flow. Privacy Notice changes are communicated as notice, not treated as consent where consent is not the legal basis.
21. General
Neither party may assign the agreement without consent, except in connection with a merger, reorganisation, or sale of substantially all relevant assets, provided the assignee can perform the obligations. Rowsh may use subcontractors while remaining responsible for its obligations. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, it will be limited to the minimum necessary and the rest remains effective. Failure to enforce is not a waiver. The agreement is the entire agreement on its subject, and a person who is not a party has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless the agreement expressly says otherwise. Provisions which by their nature should continue after termination, including payment, confidentiality, ownership, disclaimers, liability, indemnities, and dispute terms, survive termination.