1. Business service
Rowsh subscriptions are sold for business and professional use. The plan, billing interval, currency, taxes, renewal date, and payment provider shown before checkout or in a signed order form govern the purchase. An authorised administrator should review that disclosure before payment.
2. Renewal
A Stripe subscription renews for the interval disclosed at checkout until cancelled before the next renewal date, and the payment method on file may be charged automatically for the renewal amount and applicable tax. A JazzCash purchase is prepaid for the selected period and requires a new authorised payment to continue; it does not renew automatically unless the checkout expressly says otherwise. A changed plan or price applies only as disclosed and agreed.
3. Cancellation
An authorised workspace administrator may cancel a Stripe subscription through Workspace Settings > Billing or by contacting Rowsh. Unless the checkout disclosure or order form says otherwise, cancellation stops the next automatic renewal and access continues through the already-paid billing period. A prepaid JazzCash period has no future automatic charge to cancel. Deleting a user, reducing usage, or stopping use does not by itself cancel a Stripe subscription.
4. Refunds
Business subscription fees are non-refundable except where applicable law requires a refund, Rowsh expressly agrees in writing, or the controlling order form provides one. Rowsh does not promise automatic pro-rated refunds for unused time, removed users, reduced use, or a decision to stop using the Service during a paid period.
5. Mandatory consumer rights
Rowsh's standard online checkout is for businesses and does not accept consumer orders. If Rowsh expressly agrees in writing to contract with a person acting wholly or mainly outside their trade, business, craft, or profession, mandatory UK cancellation, digital-service, and refund rights remain unaffected. Any required pre-contract information, cancellation method, and request for early performance form part of that separate order process. Contact Rowsh promptly if you believe you purchased as a consumer.
6. Duplicate, incorrect, or unauthorised charges
Contact Rowsh promptly with the workspace, invoice or payment reference, amount, date, and an explanation. Rowsh will review its immutable billing records and coordinate with the configured payment provider. Do not send full card or bank credentials. This review does not restrict any statutory or payment-network right.
7. Failed payments and taxes
Failed or overdue payments may restrict paid features or service access after applicable notice. Customers are responsible for taxes, duties, and withholding that apply to their purchase, except taxes on Rowsh's income. Prices exclude VAT and similar taxes unless the checkout, invoice, or order form expressly states that they are included.
8. Provider processing
Once Rowsh approves a refund, the payment provider and the customer's financial institution control the time required to return funds. Provider processing time is outside Rowsh's direct control.
9. Requesting a review
Use the Contact page from an address associated with the workspace and select "Support". Include the information listed above. This policy forms part of the Terms of Service and does not limit rights that cannot lawfully be excluded.