This procedure explains how to complain if you believe ROWSH LTD, trading as Rowsh, has infringed data-protection law in connection with your personal data. It does not replace the process for exercising a right described in the Privacy Notice, but you may raise both in the same message.

1. How to complain

Select "Data protection request or complaint" on the Contact page, email team@rowsh.com, or write to the registered office at 350 Abbey Hey Lane, Abbey Hey, Manchester, England, M18 8RP and mark the correspondence "Data protection complaint".

2. Information to include

  • Your name and a safe way to contact you.
  • The workspace or Rowsh interaction involved, if applicable.
  • What you believe happened, relevant dates, and the outcome you seek.
  • Copies of relevant correspondence or evidence, without sending passwords, payment credentials, or unrelated personal data.
  • Proof of authority if you complain for another person.

Rowsh may request proportionate information to verify identity or authority. Verification is used to protect personal data and does not pause the duty to acknowledge the complaint.

3. What Rowsh will do

  • Acknowledge receipt within 30 days beginning when the complaint is received.
  • Begin appropriate enquiries without undue delay rather than waiting until the acknowledgement deadline.
  • Keep you informed about material progress where appropriate.
  • Explain the outcome and any action taken without unjustifiable or excessive delay.
  • Keep a proportionate record of the complaint, investigation, response, and outcome.

4. Complaints about customer-controlled content

If the complaint concerns content controlled by a Rowsh customer, that customer is normally the controller. Rowsh may direct you to the customer and will assist it as processor under the applicable Data Processing Addendum. Rowsh will still investigate any part relating to its own controller or processor obligations.

5. Escalation to the ICO

You may complain to the UK Information Commissioner's Office at any time. The ICO recommends giving the organisation an opportunity to resolve the concern first. See the ICO data-protection complaints service. Using this procedure does not affect any right to seek a judicial remedy.